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Richard
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- Gastronomie
"Hospitality is an art" is a beautiful statement that emphasizes the essence of hospitality and the skills involved. Here are some key aspects of hospitality that further illustrate this art
- Gastronomie
Leslocatie
Over Richard
Hello, I am Richard, a 45-year-old hospitality troubleshooter with over 25 years of experience in the industry. My background includes various roles such as kitchen staff, waiter, and cook. I am passionate about enhancing guest experiences and solving challenges in the hospitality sector.
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Over deze les
- Alle niveaus
- Nederlands
Alle talen die tijdens de les gesproken worden :
Nederlands
The Art of Hospitality
Overview
Equip youth with essential hospitality skills.
Audience
Young people aged 15-25 interested in hospitality.
Duration
6 weeks (1 session per week, 2 hours each)
Week 1: Intro to Hospitality
Definition, importance, and sectors.
Week 2: Role of Host/Hostess
Responsibilities and first impressions.
Week 3: Communication Skills
Active listening and effective communication.
Week 4: Customer Service Excellence
Handling complaints and exceeding expectations.
Week 5: Memorable Experiences
Personalization and creative enhancements.
Week 6: Practical Application
Host a mock event and gather feedback.
Assessment
Participation and final practical assessment.
Materials Needed
Handbook, props, and feedback forms
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Tarieven
Tarief
- €25
Pakkettarieven
- 5u: €125
- 10u: €250
online
- €25/u
gratis les
Richard biedt zijn eerste les aan. Dit stelt je in staat om je eerste les te volgen en je behoeften af te stemmen op je volgende lessen.
- 45min.
Video Richard
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